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What is Marvin COMMUNICATION BOT

MARVIN is a cloud-based COMMUNICATION BOT that uses artificial intelligence, designed to accurately simulate human-like conversations with your customers. It can be used on your websites or mobile devices to intelligently engage your customers across the sales and post sales support objectives. In addition to text chat, MARVIN can also seamlessly connect customers via audio and video calling to customer engagement experts.

PUT MARVIN TO WORK FOR YOU

  • Quality Lead Generation Differentiate between hot or cold leads
  • Sales Closure Close a sale without any human intervention
  • After Sales Feedback Get more qualitative feedback on customer sentiments and satisfaction ratings
  • After Sales Support Provide sales support for technical guidance, installation, user guidance
  • Enterprise Helpdesk Resolves Your Customer Complaints
  • Cross-sell/ Upsell Use previous conversations, sales information for upselling or cross-selling of your products and services

MARVIN ADVANTAGES

Built to Sell & Offer Support

Right from qualifying customers (hot leads, quality leads) based on conversations to requirements matching, budgets and concerns redressal, technical querying, support services, Marvin relentlessly works towards that objective.

Human Quality Conversations

Using proprietary technology Marvin very accurately mimics ‘human-like’ conversations to enable more candid conversations needed for the sales and support. It constantly learns and betters itself with every conversation.

Instant & Constant Engagement

Marvin engages your customers instantly, without any wait, overcoming the extremely short attention span challenge of 8 seconds. Moreover its average ‘effective’ conversation time is less than 6 minutes (as against longer customer engement time in traditional systems) which means the customer engagement is completed before the customer loses interest. Marvin is also available 24X7X365.

Measurable Micro & Macro Outcomes

Measuring outcomes such as customer engagement scores, lead generation numbers, quality of leads, comparison, conversions, at micro (individual customer levels, email, social media, offline campaign levels) and macro (organization) levels.

Scalable

Unlike traditional sales representatives, Marvin is scalable based on your web traffic. Variances due to seasonal demand or time of the day are automatically taken care of.

Minimizes Costs

Marvin can minimize your customer engagement costs by almost 66%* .

Easy Integration

Adopting Marvin and integrating to your requirements including CRM Integration is easy. The entire process takes not more than a couple of weeks.

WHAT DO YOU WANT TO DO?

SOME STATISTICS OBSERVED

120,700

Number of
Conversations

2.0X

Increase in lead conversion
(Hot leads)

1.7X

Increase in Sales conversion
(Hot leads to actual sales)

33%

Reduction in Sales Acquisition Time

Latest News

ai-business
15 August, 2016

racetrack.ai’s Chatbot Gives Human Touch to E-commerce

Customer engagement plays an important part in traditional retail outlets – and racetrack.ai resolves to bring this engagement to e-commerce portals.

iamwire
19 October, 2016

Indian Startup racetrack.ai Wants Enterprises to Drive Sales Using AI

Corporates look for automated solutions to cut down on manpower costs, increase process efficiency and build robust systems that can last for years

theweek
09 October, 2016

Living the AI Life

Learn how India is on the cusp of Artificial Intelligence Revolution and the part racetrack.ai is playing

Check our Media Coverage

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