MARVIN is a cloud-based COMMUNICATION BOT that uses artificial intelligence, designed to accurately simulate human-like conversations with your customers. It can be used on your websites or mobile devices to intelligently engage your customers across the sales and post sales support objectives. In addition to text chat, MARVIN can also seamlessly connect customers via audio and video calling to customer engagement experts.
Right from qualifying customers (hot leads, quality leads) based on conversations to requirements matching, budgets and concerns redressal, technical querying, support services, Marvin relentlessly works towards that objective.
Using proprietary technology Marvin very accurately mimics ‘human-like’ conversations to enable more candid conversations needed for the sales and support. It constantly learns and betters itself with every conversation.
Marvin engages your customers instantly, without any wait, overcoming the extremely short attention span challenge of 8 seconds. Moreover its average ‘effective’ conversation time is less than 6 minutes (as against longer customer engement time in traditional systems) which means the customer engagement is completed before the customer loses interest. Marvin is also available 24X7X365.
Measuring outcomes such as customer engagement scores, lead generation numbers, quality of leads, comparison, conversions, at micro (individual customer levels, email, social media, offline campaign levels) and macro (organization) levels.
Unlike traditional sales representatives, Marvin is scalable based on your web traffic. Variances due to seasonal demand or time of the day are automatically taken care of.
Marvin can minimize your customer engagement costs by almost 66%* .
Adopting Marvin and integrating to your requirements including CRM Integration is easy. The entire process takes not more than a couple of weeks.
Increase in lead conversion
Increase in Sales conversion
(Hot leads to actual sales)
Reduction in Sales Acquisition Time
Customer engagement plays an important part in traditional retail outlets – and racetrack.ai resolves to bring this engagement to e-commerce portals.
Corporates look for automated solutions to cut down on manpower costs, increase process efficiency and build robust systems that can last for years
Learn how India is on the cusp of Artificial Intelligence Revolution and the part racetrack.ai is playing