The Science: Marvin deploys proprietary combinations of frontier technologies such as
Complete Natural Language
Marvin is in-built with both speaking and understanding of everyday language and tone of conversations. This enables more intuitive and quality communication (not just information sharing) thus leading to a better understanding and almost human like quality to empathize, understand your lead. It has no hard-coded UI options.
User Sentiment Analysis
Marvin understands quality of engagement and thus customer sentiment/ satisfaction. It determines the reasons why a customer feels a certain way, so that successes can be replicated and negatives, if any, can be mitigated.
Marvin cuts through the clutter of products and services that you may have on offer and does a ‘match-making’ based on lead’s needs (both stated and unstated) thus reducing information / choice overload. It can make proactive suggestions and provide choices with more potential.
Data Curation & Deep Learning
With every conversation data is stored, mined and analysed for future use and makes the algorithms richer. With every interaction it keeps improving the quality of conversations and business outcomes. So the longer you use Marvin, the better it gets.
The Art – Converted to Science
Marvin knows that sales and related support is as much an art as it is a science. We have taken the complexity and fluidity of the art of customer engagement flows and converted into a science.
Marvin is designed keeping in mind sales driven converations flows. It builds rapport, credibility, thinks of who/ how/ what/ when, identifies desires and issues, match-makes (requirements with solutions) and provides actionables (contact details, places order, guides to purchase section, patches call to sales rep and in more ways).
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